FAQ

To rent a car, you must typically be at least 21 years old. Make sure to check the specific age restrictions mentioned during the booking process.

To rent a car, you will need a valid driver’s license issued by your country of residence. International renters may need an International Driving Permit (IDP) in addition to their driver’s license. You will also be required to present a valid credit card in your name for the rental deposit and payment.

In the event of a breakdown, contact the car rental company’s emergency hotline immediately. They will provide assistance and instructions on how to proceed. Many rental companies offer 24/7 roadside assistance to ensure you receive the necessary support.

Just a friendly reminder that taking the car off-road is not allowed and can result in a penalty of 2000€. Let’s keep our rental experience smooth and hassle-free by sticking to the road. Thanks!

Yes, you can usually modify or cancel your reservation, depending on the rental company’s policy. It’s important to review the terms and conditions of your reservation for information on modification or cancellation fees and deadlines. You can typically manage your reservation online or contact the rental company’s customer service for assistance.

As the renter, you are responsible for any traffic violations or parking tickets incurred during your rental period. The rental company may receive notifications of these violations and will provide your information to the relevant authorities. They may charge you an administrative fee in addition to the actual fine. It’s important to comply with traffic laws and parking regulations to avoid any penalties.

If you need to extend your rental period, contact our customer service as soon as possible. We will advise you on the availability and any additional costs associated with extending your rental. It’s important to notify us in advance to ensure a smooth continuation of your rental agreement.

Rental cars usually have a fuel policy that requires you to return the car with the same amount of fuel as when you picked it up. The specific fuel policy will be outlined in your rental agreement.

For any further questions or specific inquiries, please contact our customer service at +355684477777  or contact@javarental.al. Our team will be happy to assist you.

We provide an optional insurance policy for an extra charge of €10 per day. This policy covers 80% of the car’s value in case of theft or damage caused by an accident. You will be accountable for the remaining 20%. However, if the accident is not your fault, you won’t be held responsible for any damages, but only if you furnish a police report.

We’ll cover all expenses related to scratches or damage to the tyres or glass, but only if you provide a police report. If you don’t provide a police report, you’ll be held accountable for all expenses.

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