Overview
Our refund and returns policy for renting cars lasts for a period of 30 days. If 30 days have passed since your rental, we cannot offer you a full refund or exchange.
To be eligible for a return, the rented car must be unused and in the same condition as when you received it. It must also be returned in its original condition.
Certain types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of rental.
Please do not return the rented car to the car manufacturer.
There are certain situations where only partial refunds are granted:
- Renting a car that shows obvious signs of use
- Renting a car with opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record.
- Renting a car that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
- Renting a car that is returned more than 30 days after delivery.
Refunds
Once we receive and inspect the returned car, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and the credit will be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have followed these steps and still have not received your refund, please contact us at contact@javarentals.al
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange the rented car for the same item, please send us an email at contact@javarental.al and return the car to: Street Asim Vokshi, Tirana, Albania.
Returning the car
To return the rented car, you should drop off it at the point that you selected while ordering the car.
Need help? For any questions related to refunds and returns, please contact us at contact@javarental.al